Information regarding COVID-19 operating procedures at the park.
Thank you to all our guests for their patience and understanding in these unprecedented times.
September 1, 2020: Per executive Order 163, the state of North Carolina will move into Phase 2.5 on September 4th at 5pm. Playgrounds will now be allowed to open under this phase and we will also open mini golf, with restrictions (on Sept. 5th). We will be able to increase the number of people allowed in our Camp Store as well as at outside activities. The mask rule now apples to all people ages 5 and older. To enter a building at the camground people 5 years old and older will need to wear a face covering. We have updated the details for each department below. Feel free to call us with any questions or concerns.
The NC Governor issued Executive Order 147 on June 24, 2020. Face masks are to be worn in public, when social distancing is not possible. We are asking that all guests bring face masks with you when camping with us. You will be asked to wear them when keeping a 6ft. social distance is not possible. Some examples include the Registration Station, camp store, laundromats, The Creamery, events, etc.
Our crew is working hard to keep things safe and clean for all of our guests. We ask that you take advantage of the express check-in feature to help you check-in faster and possibly avoid having to come into the Registration Station. You will get an e-mail 24 hours before your arrival with the information. Be sure to download the Jellystone Park app in the app store and search for "daddyjoes." Once you find us you will have all the info you need for your stay. You will be able to sign up for pool time slots (one hour a day at each pool) under the "About" section of the app. Each family gets one hour a day at each pool (indoor pool, outdoor pool & AquaPlay.) These times slots secure your time. You are welcome to come to the pool gates during the day and if we haven't reached capacity from sign up you will be allowed in to swim. Pool times are released on Tuesdays at noon. Thank you for your understanding as we work with NC orders for pool occupancy.
As things continue to develop with the Coronavirus, we want to take a few moments to let you know what we are doing to keep our guests and team safe and healthy. We have heightened our cleaning and disinfecting procedures to keep you safe. This includes, but is not limited to, cleaning and wiping down our bathhouses, the Creamery, office, and camp store several times a day.
We are monitoring this situation daily, as a team, to remain up to date and make the best decisions for you, our customer.
Here is a breakdown of what is currently happening in each area of the campground:
Registration Station: Our office will be open daily from 9am-5pm. Due to the recent NC executive order we are asking that all customers 5 & older wear a face mask when entering the office. If you have questions about our cancelation policy please visit our Reservations page.
Recreation: Activities will be offered on weekends with social distancing guidelines as well as virtually for our guests. Be sure to check out the activity schedule for your tip by clicking here. The basketball court, volleyball court, & Jumping Pad are closed until further notice. We have removed the horseshoes and other shared sport items, for your health. Mini golf will open at Sat., Sept. 5th at 10am. We will be limiting the number or players allowed on the course at a time. We will not be providing pencils to take score. Please keep a minimum 6 ft distance from other families as you play.
Camp Store: The Camp Store is open daily. Due to state laws, only 10 people will be allowed to shop in the store at a time. Hours for the Camp Store can be found on the Jellystone Park™ app. Due to the recent NC executive order we are asking that all customers 5 & older wear a face mask when shopping in the Camp Store.
Pic-A-Nic Basket: Walk-up window will be open daily. The Labor Day Weekend hours are Friday 3-8pm, Saturday & Sunday 12-8pm & Labor Day 11am-1:30pm.
The Creamery: The Creamery is open daily for take-out. To see their hours of operation visit their Facebook page by clicking here. Due to the recent NC executive order we are asking that all customers 5 & older wear a face mask when ordering in The Creamery.
Pools: All pools and the AquaPlay are open daily. Pools will have a limited number of people allowed in them with additional policies. Campers will be able to sign up for 1-hour time slots in each of the three pools, daily. At this time we are doing sign ups on weekends only. You can sign up for a pool time slot through the Jellystone Park™ app.
Bathhouses & Laundromats: Bathhouses & Laundromats are open. Due to the recent NC executive order we are asking that all people 5 & older wear a face mask when in the laundromats.
Golf Carts: All golf carts will be cleaned and sanitized before being rented to our guests.
If you have any other concerns, we want you to feel welcome to call us. Your health and safety are of upmost importance to us and we promise we will continue to make decisions with you in mind.